1. Purpose of This Policy
This Policy governs refunds, personal data protection, and the prevention of fraud or unauthorized use of the name, services, trademarks, and reputation of WiAct Solutions.
By using our services, submitting a CV, documents, applications, or personal information, the candidate confirms that they have read, understood, and accepted the terms of this Policy.
2. Refund Policy
WiAct Solutions provides legal, administrative, consulting, immigration support, and Human Resources (HR) services that require time, labor, coordination, document management, communication with candidates, employers, government authorities, translators, lawyers, and other professional partners.
For this reason, any fees paid to the company relate to services performed and not to a guaranteed outcome.
The candidate acknowledges and agrees that:
• Any payment made to WiAct Solutions does not constitute the purchase of a job position.
• Any payment made to WiAct Solutions does not constitute a guarantee of employment.
• Any payment made to WiAct Solutions does not constitute a guarantee of visa approval, work permit approval, or residence permit approval.
• The company undertakes the management and support of the process but does not control the final decisions of employers, embassies, consulates, immigration authorities, ministries, or other government institutions.
• Decisions made by employers, embassies, consulates, immigration authorities, ministries, and public institutions are entirely outside the control of WiAct Solutions.
3. Costs and Services Already Performed
WiAct Solutions reserves the right to retain part or all payments already received in order to cover services and expenses that have already been incurred, including but not limited to:
• Candidate file management.
• Legal services.
• Administrative services.
• Document translations.
• Document certifications and verifications.
• Preparation and processing of required documentation.
• Services provided by third-party professionals or partners.
• Courier and shipping expenses.
• Communication and process coordination costs.
• Any other services already provided on behalf of the candidate.
4. Non-Refundable Situations
Refunds will generally not be provided when:
• The candidate voluntarily withdraws from the process.
• The candidate declines a job offer presented to them.
• The candidate fails to provide required documents.
• The candidate provides false, inaccurate, misleading, or fraudulent information.
• The candidate becomes ineligible due to violations of laws, regulations, or immigration requirements.
• The process is delayed, interrupted, or terminated due to the actions or omissions of the candidate.
5. Circumstances Beyond the Company’s Control
WiAct Solutions shall not be held responsible for:
• Rejection by employers.
• Rejection by embassies or consulates.
• Visa refusals.
• Work permit refusals.
• Residence permit refusals.
• Changes in laws or regulations.
• Changes in government policies or procedures.
• New requirements imposed by public authorities.
• Cancellation of job positions by employers.
• Political decisions or international restrictions.
• Force majeure events.
In such circumstances, the company shall not be liable for direct, indirect, incidental, or consequential damages arising from the interruption or cancellation of the process.
6. Personal Data Protection
WiAct Solutions collects, stores, processes, and uses personal data solely for purposes related to:
• Candidate evaluation.
• Candidate presentation to employers.
• Recruitment and employment procedures.
• Visa and immigration procedures.
• Residence permit and work permit applications.
• Compliance with legal and regulatory obligations.
Personal data collected may include:
• Full name.
• Contact details.
• Curriculum Vitae (CV).
• Passport information.
• Educational certificates.
• Professional certifications.
• Employment records and references.
• Photographs.
• Any other documents required for the recruitment or immigration process.
7. Use and Disclosure of Personal Data
The candidate expressly authorizes WiAct Solutions to share personal information when necessary with:
• Employers.
• Lawyers and legal representatives.
• Translators.
• Government authorities.
• Embassies and consulates.
• Immigration departments.
• Authorized business partners participating in the process.
WiAct Solutions does not sell personal data to third parties for marketing or commercial purposes.
8. Anti-Fraud Policy
WiAct Solutions has identified cases where unauthorized individuals or organizations have attempted to use the company’s name, logo, reputation, or services without authorization.
To protect candidates:
• The company does not recognize agreements made with unauthorized individuals.
• The company is not responsible for payments made to third parties without prior written confirmation from WiAct Solutions.
• Candidates are responsible for verifying that they are communicating with an authorized representative of the company.
• Candidates should report any suspicious communication, payment request, or misleading representation immediately.
9. Unauthorized Representatives
No individual or organization is authorized to:
• Guarantee employment on behalf of WiAct Solutions.
• Guarantee visa approval on behalf of WiAct Solutions.
• Guarantee work permits or residence permits on behalf of WiAct Solutions.
• Collect money in the name of WiAct Solutions without written authorization.
• Use the company’s name, logo, trademarks, website content, or branding without permission.
WiAct Solutions reserves the right to pursue civil and criminal legal action against any person or organization that unlawfully uses its name, trademarks, reputation, or intellectual property.
10. Reporting Fraud or Unauthorized Activity
Any candidate who suspects fraud, misrepresentation, identity misuse, unauthorized collection of payments, or unauthorized use of the company’s name should immediately contact WiAct Solutions using the official contact details published on the company’s official website.
11. Acceptance of This Policy
By using the services of WiAct Solutions, submitting personal information, documents, applications, or participating in any process managed by the company, the candidate confirms that they have read, understood, and fully accepted this Refund Policy, Data Protection Policy, and Anti-Fraud Policy.
WiAct Solutions acts as a support and process management company and not as an employer, recruitment agency, manpower agency, labor broker, or immigration authority.
